Privacy Policy for 92 Pak Game

1. Who We Are

92 Pak Game is an online entertainment platform offering casino games, slots, live casino tables and fish games to adult players in Pakistan. When you register an account, make a deposit, play games or contact our support team, you are interacting with 92 Pak Game. This Privacy Policy applies to all those interactions and to all data collected through the platform, the mobile app and any associated communications.

We take our responsibility to handle your personal information properly very seriously. This policy is written to be clear and readable — not buried in dense legal language. If anything here is not clear, please reach out to our support team and we will explain it directly.

2. Information We Collect

We collect personal information in three main ways: information you provide directly, information generated automatically when you use the platform, and information from third-party payment providers when you make a deposit or withdrawal.

Information You Provide Directly

• Registration details: your chosen username, email address and password when you create an account.
• Identity verification documents: national identity card (CNIC), passport or utility bill — requested when processing your first withdrawal or if unusual account activity is detected.
• Contact information: any name, phone number or address you provide when contacting customer support or updating your account profile.
• Communication content: messages you send to our live chat support or email, including details of any queries or complaints you raise.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: pages visited, games played, session duration, click patterns and platform navigation history.
• Session tokens: authentication tokens used to keep you securely logged in during a session.
• Cookies: small data files placed on your device — explained in detail in Section 6.

3. How We Use Your Information

Every piece of information collected by 92 Pak Game is used for a specific, legitimate purpose. We do not process your data in ways that are incompatible with the original reason it was collected. Below is a clear breakdown of how your information is used.

Purpose	Data Used	Basis
Account creation & management	Email, username, password	Contract performance
Processing PKR deposits & withdrawals	Payment method details, transaction references	Contract performance
Identity verification	CNIC / passport, address documents	Legal obligation
Fraud prevention & security	IP address, device data, usage patterns	Legitimate interest
Customer support	Contact info, support chat history	Contract performance
Platform improvement	Aggregated usage and navigation data	Legitimate interest
Promotional communications	Email address (with consent only)	Consent
Responsible gaming monitoring	Deposit frequency, session length, betting patterns	Legitimate interest

Usage and behavioural data is analysed at an aggregated level to understand how Pakistan players interact with different sections of the platform — for example, which game categories are most popular, or where players encounter difficulty during the deposit process. This analysis is used to improve the platform experience. It is not used to profile individual players for commercial targeting.

4. Payment Data and Financial Information

When you make a deposit or request a withdrawal on 92 Pak Game using JazzCash, Easypaisa, Raast, bank transfer or a card, the transaction is processed by a certified payment service provider. 92 Pak Game does not handle or store your full payment credentials. What we do retain is a transaction reference number, the payment method type (e.g., JazzCash or bank transfer), the amount in PKR and the timestamp — this is needed to manage your account balance and resolve any transaction disputes.

All payments must be made from accounts or payment instruments registered in your own name. If a payment is received from a third-party account, it will be reversed and the originating account investigated. This policy exists to protect all players from fraud and unauthorised account use.

5. Sharing Your Information

92 Pak Game does not sell or rent your personal data to any third party. We share information only in the limited circumstances described below, and only to the extent necessary.

Payment Processors

To process your PKR deposits and withdrawals, we share the minimum required information — such as your account identifier and transaction amount — with our payment processing partners. These partners are bound by their own privacy and security obligations and may not use your information for any purpose other than processing the specific transaction.

Identity Verification Services

When account verification is required, we may use a trusted third-party identity verification service to confirm the authenticity of documents you submit. These services process your submitted documents solely for verification purposes and are contractually prohibited from retaining or using your data for any other purpose.

Platform Technology and Hosting Providers

92 Pak Game uses technology infrastructure providers to host the platform, run the games and operate the support systems. These providers act as data processors on our behalf and are contractually obligated to handle your data securely and only as directed by us.

Legal and Regulatory Requirements

We may disclose personal information if required to do so by applicable law, court order or in response to a legitimate request from a law enforcement authority. In such cases, we disclose only what is legally required and, where permitted, will notify the affected account holder.

6. Cookies and Tracking Technologies

92 Pak Game uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is a plain-language breakdown of the types of cookies we use.

Essential Cookies

These are strictly necessary for the platform to function. They manage your login session, keep you authenticated between page loads, remember your language or region preferences and support platform security features. You cannot opt out of essential cookies while using the platform, as they are required for it to work.

Analytics Cookies

We use analytics cookies to understand how Pakistan players navigate the platform — which pages are visited most, how long sessions last and where players may be experiencing issues. This data is collected in aggregated, anonymised form. It helps us improve the platform and prioritise fixes and new features. You can opt out of analytics cookies through your browser settings.

Preference Cookies

Preference cookies remember choices you have made on the platform — such as display settings or notification preferences — so you do not have to set them again each visit. These are not essential but do improve your experience. You can clear them through your browser settings.

7. Data Retention

92 Pak Game retains your personal data for as long as your account is active and for a reasonable period afterwards, in line with our legitimate interests and any applicable legal obligations. The general principles we follow are:

• Account data (email, username, account history) is retained for the duration of your account and for up to five years after account closure, to support any potential disputes or legal matters.
• Transaction records (deposit and withdrawal history in PKR) are retained for a minimum of five years to satisfy financial record-keeping obligations.
• Identity verification documents are retained for the period required to satisfy applicable verification obligations and are then securely deleted.
• Support chat logs and email correspondence are retained for up to two years to help us manage follow-up queries and improve support quality.
• Analytics and usage data is typically retained in aggregated form for up to 24 months and then purged or further anonymised.

When data is no longer required for its stated purpose and there is no legal obligation to retain it, it is securely deleted or irreversibly anonymised.

8. Your Rights and Choices

As a 92 Pak Game player, you have meaningful rights over your personal data. These rights can be exercised at any time by contacting our customer support team. We aim to respond to all data-related requests within a reasonable timeframe.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to correction: If any information we hold is inaccurate or out of date, you have the right to request that it be corrected. For basic details like your email address, you can update these directly through account settings.
• Right to deletion: In many circumstances, you can request that we delete your personal data. Note that we may need to retain certain records for legal or financial compliance purposes even after an account is closed.
• Right to restrict processing: You can ask us to pause processing your data in certain situations — for example, while you contest the accuracy of information we hold.
• Right to opt out of marketing: If you have opted in to promotional emails or notifications from 92 Pak Game, you can withdraw that consent at any time through your account settings or by contacting support.
• Right to data portability: You can request a copy of data you have provided to us in a structured, machine-readable format.

9. Security Measures

Protecting the personal and financial data of 92 Pak Game players is something we invest in seriously. The platform uses HTTPS encryption for all data transmitted between your device and our servers, ensuring that information in transit cannot be read or intercepted. Sensitive stored data is encrypted at rest. Access to personal data within the organisation is restricted on a strict need-to-know basis — only team members who require access to perform their job can view player data, and all such access is logged and audited.

Despite these measures, no online system is completely invulnerable. In the unlikely event of a data security incident that affects your personal information, 92 Pak Game will notify affected players promptly and provide clear guidance on any steps you should take to protect yourself.

You also play an important role in keeping your account secure. Use a strong, unique password for your 92 Pak Game account. Do not share your login credentials with anyone. If you suspect your account has been accessed without your permission, contact our support team immediately so we can suspend the account and investigate.

10. Children and Minors

92 Pak Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires confirmation that you are 18 or older, and age verification may be requested at any point. If we discover that an account has been registered by a minor, that account will be immediately suspended, any balance will be returned through the original payment method where possible, and all associated data will be deleted. If you believe a minor has registered on the platform, please contact our support team immediately.

11. Changes to This Policy

92 Pak Game may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable requirements. When we make material changes, we will notify registered players by email and post a prominent notice on the platform. The "Last Updated" date at the top of this page always shows when the most recent revision was made. We encourage you to review this page periodically. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our customer support team is available 24 hours a day, seven days a week. You can reach us through the live chat feature on the platform or by emailing us at the address shown in the footer of this page. For data-related requests, please include your registered account username so we can locate your records promptly and handle your request efficiently.